![]() Maybe if I have to re-do it I’ll document it as I go. That’s a whole different post that I haven’t put together–I wasn’t writing this blog when I set that up. Step 2: Select, Forgot Password in the DVR / NVR Menu. Anyway, once your Comcast modem is in bridge mode you are all set to have your firewall forward the ports to the IP address you’ve assigned to your DVR. Step 1: Using the device’s mouse, right-click anywhere on the current screen to access the menu bar. Turn the device back on and reopen the Night Owl HD App. I had to call back in and the next guy gladly set it up for me. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. The second guy gave me a lot of slack and reluctantly said he would do it and put me on hold and then left me there and didn’t even do it. It appears that the solution is to set up the dvr device in the Port Forwarding option but I do not have clear instructions that apply to the Netgear 7550. Now I am having difficulty getting the new modem set up to allow this. When they swapped out modems, it erased the settings, and I had to call back in. Previously, I had a separate modem and router and was able to view my home security cameras. To remotely view your system, you must manually connect an Ethernet cable from your modem/router to the DVR/NVR. Manage your Device One stop shop View device details in one location. This web portal makes managing your devices easy. For ALL other Night Owl devices using different mobile apps, please create an account. If you have your own firewall and are running into this issue you need to call Comcast Business support at 80 and tell them that you want your Comcast modem set up in “Bridge Mode.” The first time I called about this the guy said “no problem” and set it up. A: Your Night Owl device only needs to be connected to a modem/router if you wish to view it remotely on a PC/MAC or a Smart Device. If you have already created a Night Owl Protect account, simply log in using your existing credentials. Adding a device to the Night Owl Protect App (Android). Adding a Device (iOS) Adding a Device (Android) Return to top Related articles. View the detailed instructions below and you will be setup in no time. If you typed in our IP address it would give you the Comcast Business Gateway login page as seen above. Need step-by-step instructions for adding a device to the Night Owl Protect App You have come to the right place. When I went to turn this feature on it turns out that our Comcast modem was blocking all the ports and because we have our own firewall, I had the port forwarding set up there. We have a NightOwl 4-Camera DVR that allows you to check in on the cameras via your mobile phone.
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